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Customer Relationship Management

CRM Automation
Netiks’ CRM solutions are based on Microsoft Dynamics CRM, a leading Customer Relationship Management platform integrating multiple channels of communication: online, mobile, e-mail, phone and face-to-face.

Our CRM solutions consist in:

- Providing sales teams with a 360-degree view of the customer to enable relevant and targeted
  sales offers and improved customer segmentation
- Automating and monitoring targeted marketing campaigns
- Implementing and monitoring efficient sales force automation processes
- Helping call centers and help desks fulfill customers’ requests in a professional and consistent way
- Providing management with real-time insight and reports on the sales activity, marketing campaign
  outcomes and  business intelligence dashboards

Netiks has also extended Microsoft CRM’s capabilities with the “Integrated View” module which enables a direct access to the company’s transactional data without any migration and duplication of data. For more information please download the related information sheet.

Solution Overview
Microsoft Dynamics CRM is a web based platform used to implement CRM. It includes Marketing, Sales and Service modules, and enables XRM which extends CRM to vendors, brokers, distributors, employees.