Netiks | OmniChannel Banking: Delivering a Consistent Customer Experience
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Netiks OmniChannel

Products   >   Netiks OmniChannel
April 01, 2023

Change the Way People Bank
with our Advanced OmniChannel Solution

Improve Self-Service Banking & Increase Customer Engagement

Netiks OmniChannel - Improve Self-Service Banking & Increase Customer Engagement

 

Overview

"OmniChannel Banking" is about delivering a consistent and continuous Customer Experience across various digital banking transactions whether on ATMs, over the web or across the internet and mobile banking applications.

 

Benefits

Customers who enjoy a delightful OmniChannel Customer Experience become loyal “fans” of their bank. They usually spread the word and contribute in building its good reputation. This becomes “viral” when customers actively refer family and friends.

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Modules

?Retail Internet and Mobile Banking

  • One Time Password security
  • Secure Messaging with Bank Account Manager
  • Account Statements and cash flow
  • Internal and external transfers
  • Bill Payment
  • Sweeps
  • Credit Card management
  • Wedding Lists
  • Fast Track operations (checks issuing and deposits, cash withdrawals)
  • Dashboards and reports
  • Integrated with the Netiks 360Bank CRM platform
  • Targeted Marketing Banner Management

  • One Time Password security
  • Secure Messaging with Bank Account Manager
  • Account Statements
  • Cash flow Management
  • Internal and external transfers
  • Multi-Level Approvals based on corporate authority and internal regulations
  • Bill Payment
  • Bulk/Payroll payments
  • Sweeps
  • Credit Card management
  • Trade Finance
  • Fast Track operations (checks issuing and deposits, cash withdrawals)
  • Dashboards and reports
  • Integrated with the Netiks 360Bank CRM platform
  • Corporate User Authority Level Management

  • Portfolio Valuation
  • Trading Statements
  • Stock Exchange (Live) feeds
  • Online Trading
  • Dashboards and reports

Allows the bank's clients to pay their Value Added Tax (VAT), income tax and property tax through their online banking or through a Branch Portal.

Integration with the MoF gateway and a set of APIs that can be used in the Internet Banking/ Mobile Banking applications.
Includes an administration interface to manage the payments settings (entities accounts, bank fees…) and to track all payments.

Enables the bank's customers to pay their duties using this portal. We can use the same credentials used in the Internet Banking application. The portal can be seamlessly integrated with the online banking application look and feel, and single sign-on (SSO).

This module enables the tellers to pay on behalf of the customers.
  • Loyalty Applications - Web and Mobile
  • Loyalty Points Statements
  • e-Catalog management
  • Online Reward redemption
  • Partner geo localization and push notifications of rewards on Mobile App

Resources Center

Digital Banking Brochure
 

Netiks Digital Banking Platform
For Retail

A delightful customer experience

Netiks Online Banking Movie
 

Online Banking Movie

An engaging Retail and Corporate online banking platform