Today’s customers want speed and personalization in all services. That’s why Bank of Beirut optimized its processes to improve customer experience and interaction with the bank by developing the DiGi BoB chatbot on the Microsoft Azure Bot Framework.

In 2011, the decision was reached to partner with trusted systems integrator and Microsoft Gold Partner, Netiks, to build a comprehensive platform on top of Microsoft Dynamics CRM. In 2018, Bank of Beirut selected “Genetiks,” a chatbot engine developed by Netiks on top of Microsoft Azure Bot Framework, to launch the DiGi BoB chatbot.
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